Tag Archives: digilabspro software

Introducing DigiTUBE

This year DigiLabs Pro hosted it’s first  webinar and virtual tradeshow featuring our new DigiLabs Pro software.  In both cases, the use of video was a vital part of our presentations allowing us to share the incredible features of our software.  The sales & support teams found that sharing the past recordings from these events with  new DigiLabs Pro visitors, as well as current DigiLabs Pro customers, has been quite helpful.

That got us to thinking…  We are proud to introduce DigiTUBEDigiTUBE is our own video tutorial channel where new, current and potential clients can view all of our videos and tutorials.  We have some great videos up now on ordering, uploading and other cool things… Check it out for yourself!

We’ve had a lot of fun creating and coming up with NEW ideas for these tutorials and now we’d love to hear from you!  What type of tutorials would you like to see?  Are the tutorials helpful?  Your feedback is OH SO important to us so share away!  Post your ideas and/or comments in the comments section below.

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Frequently Asked Questions

I have blogger’s block.

It’s springtime in Palo Alto, California which unfortunately means rainy days. You know that sun and fun image of California? I hate to break it to you but it’s not exactly true.

This ho-hum weather is really affecting my overall team moral which is the reason for my aforementioned blogger’s block.  I am sick of wearing sweaters. I am sick of eating soup. I would like to get my tan on. And THIS is the reason I cannot think about blogging topics.  It’s the lack of Vitamin D.

In light of this situation, I have decided to do a Frequently Asked Question post. A mish-mosh of questions we commonly get here in Support and Sales that we can reference when you call us.  We can now (politely) say: “Please see blog post ‘frequently asked questions’.”  If there is a question I am missing here that you think should be considered as ‘commonly asked’ feel free to email me at kate@digilabspro.com and I will address in a future post and answer you.

 

What is StudioShare and what do we do with it? StudioShare is DigiLabs iphone app.  If you are a web services customer with DigiLabs you should tell your customers to download this app so they can share, view and order photos from their iPhone.

You should also download this app if you are a web service customer.  We have heard from many of our customers that they have used the iPhone app to show their sample images to prospective customers when they are out and about.  It can be a very useful marketing tool when you are not near your portfolio.

Should I use full resolution images when uploading my online web galleries? You don’t have to but why not? The benefit to using our software is that it automatically resizes your images to 72 dpi prior to uploading your gallery.  Therefore, you can load your full resolution jpeg images into the software and save yourself an extra step of resizing.  Our software can effectively remove a step from your workflow!  Gone are the days of resizing…

 

How can I add custom items, that I fulfill, in my online gallery price list? How does ordering work with these products? We recently added the ability to add custom single (high resolution image or coffee mug) and multiple (albums, gift certificates or packages) image items to your pricelist in your online galleries. You can add these products to your pricelist in your account administration under ‘ecommerce’.  Click on the pricelist you’d like to edit and scroll all the way down.  Add single image products under ‘Custom Single Photo Products’ and multiple image products under ‘Custom (Non-single-photo) Products’. These products will be charged by DigiLabs if we do your credit card charging but fulfilled by you.  You will receive an email as you regularly do when orders are placed but it will say ‘some items from this order must be fulfilled by you’.

 

What is an Event ID, Account ID and Gallery Description and what does it do? The Event ID is what we use to identify your gallery.  Since an Event ID cannot be duplicated, you have to make sure it is unique in the DigiLabs system.    If your gallery is password protected this is also the “password” your customer will use to enter the gallery. The Account ID is the way we identify  and pull up your individual account. You were provided this information when you signed up via email.  If you don’t know your Account ID, ask your Account Manager and they can assist you. The Gallery Description isthe title of your gallery that will appear on your portal page when people login to your gallery.  This is customer facing and can be changed by visiting your account administration under the ‘view galleries’ area.

Where can I see my billing history? This can be seen in real time in your account administration under the ‘billing history’ area.  The newest items are at the top so if you need to find an older item, start at the bottom.  Also, remember that an item in parentheses is a charge.  If you need help understanding this further your Account Manager is trained to assist you with this.

What are the turnaround times for my order? Well that depends on the product you are ordering.  Here is our current turnaround times:

  • All Print/Proof Orders (through web galleries and through the software): 2 business days .  For mounting of large prints or metallic prints, it is approximately 3-4 business days.
  • Anza Albums: 5 business days.
  • Marina Albums: 5 business days for photo covers and 10 business days for premium leather and vegan covers.
  • Coffee Table Books: For all three lines we guarantee a 10-14 business days turnaround but  the average turnaround is about 7 business days.
  • Proof Books: Wire-O runs 2 business days and both leatherette and custom hard cover books take 7 business days.
  • Gallery Wraps: 3-5 business days.
  • Cards: Cards without coating take 2 business days. Cards with coating take 5-7 business days to print.
  • Calendars: 2 business days for orders of 1-50 calendars.   7 business days with approval of hard proof for orders of 51 calendars or more.

How do I check on the status of my order? Once your order has been uploaded and shopping cart completed you will receive a confirmation email.  If you entered your Account ID when you ordered, you will be able to look it up by, logging into account administration and press on ‘track orders’.  When the order has shipped you will receive an email from DigiLabs with tracking informaion or you can see this tracking link in the ‘track orders’ area.

How do I get my first time discount on items? Signing up for a DigiLabs account you will receive:

  • $10 off your first card order
  • $7.50 in free test prints
  • $20.00 off your first coffee table book
  • 20 pages free on your first proof magazine order
  • 30% off your first flush mount album order.

In order to redeem this credit enter your DigiLabs Account ID in the Account ID field on the 1st page of the shopping cart when placing your order.  Your discount will automatically apply.

How can I access pricing on your website? We got a new website! Didn’t you notice?  Well, either way, you can find pricing for any of the DigiLabs products by selecting the product page and scrolling down.  You will see a pricing link in the bottom right hand of the page in gray.  Click on this link and you will see the pricing expand.  Click on the link again and you will see the pricing go away.

Got some more questions?  Feel free to email me at kate@digilabspro.com so we can update the blog!

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Product Update: Social Networking Added to the Gallery

On Wed, January 13th we are officially launching social networking within your galleries!

DigiLabs Social Networking Sample

This is what your clients and customers will see. Image copyright Todd Johnson.

We are all very excited about this change as it gives you, yet another tool to help market your gallery.  Now visitors to your galleries can share your gallery on Facebook, Twitter or post a blog about your amazing work.  We’ve even added a feature to brand visitors Tweets  and posts with your brand (see the the samples below). This feature will automatically turn on for all of your galleries on Wednesday, January 13th (see below on how to opt out of this feature).

Marketing Tip:  Not only can your clients send it to their friends and family through Facebook, Twitter, etc but YOU can send your latest work to your social networking sites as well.  It is a great way to showcase your work and keep people updated.

Here is how it works.  When navigating trough a gallery your visitors will see 3 small icons below a zoom image.  Each icon can be clicked to connect with the selected connected social media.

Twitter screenshot. “www.samplegallery.com” will become your studio name.

When a visitor clicks on the Facebook icon they will be asked to sign into their Facebook account and will be provided with a direct link to the gallery with the cover image and your webiste.  They will then be prompted to write whatever they like.

When a visitor clicks on the Twitter icon they will be asked to login to their Twitter account.  Once logged in, they will be provided with default text, a direct link to the gallery and a ‘presented by (your website)’.  They can edit this to customize their Tweet.

DigiLabs Embeded Screenshot

Embed Code Screenshot (for blogs, etc). Image copyright Todd Johnson.

When a visitor clicks on the embedded icon they will be provided with a html code that they can copy paste into ANY media they’d like.  It will give a html link to the gallery, the cover image of the gallery and a ‘presented by (your website)’.  They can edit this to customize their post.

This new functionality is going live on Wed, January 13th for everyone.  If you DO NOT want this feature turned on to your gallery, follow the next few steps to hide this feature.  If you do want this feature active in your gallery, you do not need to do anything.

  1. Log in to your account at www.digilabs.net
  2. Under the Galleries section, select “Features”
  3. At the top of the page you will see a check box titled “Allow Social Networking”.  Uncheck that box if you do NOT want people to share a link to your gallery through this feature.  (NOTE: Default will be checked so that all galleries will have the social networking feature enabled)
  4. Select “Update” and your feature request will be saved.  Social networking links will not appear on your galleries.

We hope you enjoy this new feature and let us know what you think!

Expect many more great updates in 2010…

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Digilabs Tip of the Month: Photographer Portal Page

One of the things that set Digilabs’ ecommerce services apart from our competitors is our ability to be seamless.  Not only can we achieve seamless look and feel to your brand, but we also offer something called a portal page.  The portal page can  be linked from your website to your galleries.  When clients visit your website  and click on “client galleries” (or whatever text you have) they go to your custom login page and quickly navigate to their event.  Lately I have been getting many questions on this functionality and I think it is  because we have MANY options.  So, I thought I would break it down, show you screen shots  and give you a little more information on this feature.  I am going to explain the 4 different portal page options but keep in mind there are many more.  Read more about the detailed options.

To make any of the changes, login to your account adminstration and click ‘portal page’ on the left hand side.

Here are the 4 different ways to set up your portal page:

1. Thumbnails: This layout would showcase each galleries’ cover image and a password box (only if the gallery is password protected).

You can customize the number of galleries per page so that you can have anywhere from 1-25 rows.  A great example of this can be seen at www.joymariephoto.com.  Click on weddings and clients on the bottom.  Also check out www.jagstudios.net.  Click on enter site and clients to see a different portal page look.

This is our most popular portal page view and is good if you have many galleries.

2. Samples: This layout has horizontal listings of all galleries with a password box (only if the gallery is password protected).

You can customize the number of galleries per page so that you can have anywhere from 1-25 rows.   Sample images would be visible on the left of the galleries, if you would like them displayed.

You can add sample images by clicking ‘logos & samples’ on the left hand side and uploading sample images.  I suggest uploading 3-4 images to achieve the best look.  Make sure to resize all images to the same size according the specifications listed prior to uploading.  See a sample at www.alisonyinweddings.com and click on ‘links’ and click on ‘client proofing’.

3. Simple: This layout has the simplest of all options, hence its name. It is just a listing of all live galleries with password box (if gallery is password protected).

You can customize the number of galleries per page so that you can have anywhere from 1-25 rows.  To see a sample go to www.uniquemindsphotography.com and click  “client area” in the upper right hand corner.

4. Single Login:And last but not least, our newest edition, single login.  Our product team added this new feature earlier this month! You have two options for the look of this portal style:

a. Single Login with no sample images: This layout is just a password box.

Check out a sample at www.benchrisman.com and click on “client proofs”.

a. Single Login with sample images: This layout has a password box with sample images on the left hand side.

You can add sample images by clicking ‘logos & samples’ on the left hand side and uploading sample images.  I suggest uploading 3-4 images to achieve the best look.  Make sure to resize all images to the same size according the specification listed.  See a sample.

And there you have it!  If you have any questions on how to customize these features please don’t hesitate to contact your Account Manager.

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